There is nothing like a robust chat to build an understanding of a project and its wider context. We like to start all projects with a meeting in person or via skype where questions can be explored from a macro and micro view point.
We produce a lot of work. It's our livelihood. We follow a process and we totally commit to deadlines. It's amazing how focused and lateral the mind can become when working inside a tight time frame with a well defined goal to work on. It's all about flow.
Our communications and management systems are transparent. It's about planning things out and keeping everyone involved and informed. We're flexible, adjusting our processes to maximise the strengths of our collaborators.
We build tools to achieve future goals, from identity guidelines to extendable server-site software. Strategically thinking beyond todays immediate needs is important to us. We believe good design and web development is an asset not a consumable.